What should you do if you are unsure about a defect’s cause?

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Multiple Choice

What should you do if you are unsure about a defect’s cause?

Explanation:
When you’re unsure about what’s causing a defect, the correct course is to escalate to a supervisor or QA and follow the documented diagnostic steps. This keeps the investigation under proper authority, uses standardized procedures, and ensures the issue is traced and resolved correctly without guessing. Replacing parts on the fly bypasses investigation and can mask the real cause, while delaying action or accepting risk leaves the defect unresolved and could compromise safety and quality.

When you’re unsure about what’s causing a defect, the correct course is to escalate to a supervisor or QA and follow the documented diagnostic steps. This keeps the investigation under proper authority, uses standardized procedures, and ensures the issue is traced and resolved correctly without guessing. Replacing parts on the fly bypasses investigation and can mask the real cause, while delaying action or accepting risk leaves the defect unresolved and could compromise safety and quality.

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